Terms and Conditions

1. Introduction

Welcome to the Match Me app.

These Terms and Conditions govern your use of the Match Me app, the website, and all services, features, products and functions provided by the Company through the app or any of its online platforms.

Please read these terms carefully before using the app. By creating an account, using the app or continuing to use any of its services, you expressly and irrevocably agree to be bound by all these terms and conditions, the privacy policy and any other policies or guidelines issued by the Company.

If the user does not agree to any provision of these terms, they must refrain from using the app or any of its services.

The Company reserves the right to amend, update, add to or delete any part of these Terms at any time as it deems appropriate, and the user’s continued use of the app following the publication of such amendments shall be deemed to constitute their acceptance of those amendments.

2. Definitions

For the purposes of this Agreement, the following words and phrases shall have the meanings set out opposite them, unless the context otherwise requires:

The Company: the owner and developer of the Match Me app and all rights associated with it.

The App: The Match Me app and all its current or future services, whether via smartphones, the website or any other platform.

User: Any person who downloads the App, registers for it, or uses any of its services.

Player: A User who creates or joins matches, challenges or tournaments.

Coach: A person who provides coaching services through the App after completing the registration requirements and having their account approved by the Company.

Venue: Any sports facility displayed on or linked to the app to facilitate bookings or the provision of services.

Sponsoring Company: Any commercial entity or organisation that offers discounts, gifts, vouchers, offers or prizes to users via the app.

Prize: Any gift, discount, voucher, product or service provided to the user in accordance with the rules approved within the app.

E-voucher: A code, QR code or any other electronic means that enables the user to redeem the prize.

Digital Wallet: The dedicated section within the app where the user’s prizes, vouchers and special offers are displayed.

Challenge: Any activity, competition or event determined by the Company, resulting in the awarding of prizes in accordance with its specific terms and conditions.

Tournament: Any competition organised or advertised via the app, whether by the Company or any authorised party.

Subscription: Any paid service that allows the user to benefit from additional features within the app.

3. Scope of the App

The Match Me app provides an online platform designed to facilitate communication between players, coaches, stadiums and sponsoring companies through a range of services, which may include, but are not limited to:

• Creating and joining matches.
• Searching for players.
• Take part in daily challenges.
• Take part in tournaments.
• Browse coaches and book their services when available.
• Browse pitches and make bookings where available.
• Receive prizes and e-vouchers.
• Take advantage of offers from sponsoring companies.
• Subscribe to paid services.
• Any future services or benefits added by the company.

The user acknowledges that the app acts as an online platform to organise and facilitate services, and is not a direct party to any agreement between the user and any stadium, coach, sponsor or any third party, unless the company expressly states otherwise.

4. Eligibility for Use

By using the app, the user acknowledges and warrants that:

• has full legal capacity to enter into contracts in accordance with the laws in force in the country in which they reside.
• has provided true, complete and accurate information upon registration.
• Undertakes to update their details should any changes occur.
• Shall not use the app for any unlawful or illegal purpose.
• They shall not allow anyone else to use their account.
• You bear full responsibility for all activities carried out through your account.
• They must keep their login details confidential and not share them with anyone.

The Company may refuse, suspend or cancel any account which it considers does not meet the Terms of Use or breaches this Agreement, without incurring any liability as a result.

Article (5) Account Creation

Any person who meets the terms of use is entitled to create an account within the Match Me app using the methods provided by the company, including a telephone number, email address or any other verification method accepted by the company.

The user undertakes that all data provided during registration is accurate, complete and up to date, and accepts sole and full responsibility for any inaccurate or misleading data.

The Company may request any additional documents or information to verify the user’s identity at any time.

Article (6) Accuracy of Data

The user undertakes the following:

• To enter their real name or the name they are legally authorised to use.
• To provide a valid telephone number and email address.
• Do not use another person’s details.
• Do not impersonate anyone.
• Do not submit any forged documents, and update your details immediately should any changes occur.

Should the Company discover that any information is incorrect, forged or misleading, it reserves the right to take such action as it deems appropriate, including suspending or cancelling the account without prior notice.

Article (7) Legal Age

The user confirms that they have reached the legal age required to use the app in accordance with applicable laws.

If the user is a minor, they are responsible for obtaining the consent of their legal guardian, and the Company reserves the right to suspend any account found to be in breach of this provision.

Article (8) Single Account Only

Each user is permitted to hold only one account.

It is prohibited to create or use more than one account for any reason, including:

• to claim more than one prize.
• circumventing the app’s systems.
• Circumventing sanctions.
• Match-fixing.
• Taking advantage of offers.
• Increasing the chances of winning.
• Misuse of subscriptions.

Should multiple accounts be detected, the company reserves the right to:

• merge the accounts.
• Cancel any prizes.
• Suspend all accounts.
• Permanently ban the user.
• Take legal action where necessary.

Article (9) Fake Accounts

It is prohibited to create any fake account or to use false names, images or incorrect details.

It is also prohibited to use:

• telephone numbers not belonging to the user.
• Email addresses that do not belong to the user.
• Fake photos.
• Photos of someone else without their consent.
• Trade names or registered trademarks used without authorisation.

The company reserves the full right to remove the account immediately.

Article (10) Account Confidentiality

The user bears full responsibility for:

• username.
• Password.
• Verification code.
• Registered phone number.
• Email address.
• all transactions carried out via their account.

The Company accepts no liability for any use resulting from the user’s negligence in safeguarding their login details.

Article (11) Account Sharing

The following is strictly prohibited:

• Selling the account.
• Renting out the account.
• Lending the account.
• Account transfer.
• Share your account with anyone.
• Use another person’s account.

The user is held responsible for any activity carried out through their account, whether they carried it out themselves or authorised others to do so.

Article (12) Account Security

The user must:

• keep their password confidential.
• not share their verification code.
• Use a secure device.
• Log out when using shared devices.
• Notify the company immediately if you suspect any breach.

The company shall not be liable for any losses resulting from the user’s negligence in protecting their account.

Article (13) Identity Verification

The Company may, at any time and without giving reasons, request verification of the user’s identity.

This may include:

• a national identity card.
• Passport.
• Driving licence.
• Passport photo.
• Verification by telephone.
• Any other verification method adopted by the company.

Refusal to undergo verification or failure to complete the verification process will result in the account being suspended or cancelled.

Article (14) Updating Data

The user is obliged to ensure that their details remain accurate throughout the period of use of the app.

The Company reserves the right to suspend certain services until the data has been updated, where necessary.

Article (15) Account Suspension

The Company may suspend the account temporarily or permanently in any of the following cases, including but not limited to:

• breach of this Agreement.
• Misuse of the app.
• Use of offensive language.
• Cheating or fraud.
• Manipulation of results.
• Misuse of prizes.
• Breaking the rules.
• Making malicious reports.
• Threatening users.
• Harassment or racism.
• Impersonation.
• System hacking.
• Attempting to exploit vulnerabilities in the app.
• Spreading misleading information.
• Damaging the reputation of the company or its partners.

The company may take this action without prior notice if it deems the breach to warrant it.

Article (16) Account deletion

A user may request the deletion of their account through the means specified by the company.

Deleting an account does not automatically result in:

• a refund of subscriptions.
• The return of expired prizes.
• Deletion of financial records required by law to be retained.
• Delete data that must be retained for legal, regulatory or security purposes.

The Company also reserves the right to retain certain data to the extent necessary to comply with legal obligations, protect its rights, prevent fraud or resolve disputes, in accordance with the Privacy Policy and applicable laws.

Article (17) Account Recovery

The Company may, at its discretion, allow an account to be restored if the user proves ownership of the account and meets the verification requirements.

The Company is under no obligation to restore any data, prizes, conversations or records that may have been lost as a result of the deletion or suspension of the account.

Article (18) The Company’s Right to Refuse Registration

The Company reserves the absolute right to refuse to create any account, reject any registration request, terminate any account or restrict the use of any service whenever it deems this necessary to protect the application, its users or its partners, or to comply with regulations and laws, without this giving rise to any obligation to pay compensation, to the extent permitted by law.

Article (19) Lawful Use

The user undertakes to use the Match Me app solely for lawful purposes, in accordance with applicable laws and regulations, and in a manner that does not infringe the rights of the Company, users or any third party.

The user undertakes not to use the App in any way that may cause harm to the App, its services, its reputation or its partners.

Article (20) Commitment to Fair Play

All users undertake to demonstrate sportsmanship and mutual respect whilst using the app or participating in matches, tournaments or challenges.

The following are strictly prohibited:

• Swearing or using abusive language.
• Threats.
• Intimidation.
• Bullying.
• Racism.
• Discrimination.
• Harassment in all its forms.
• Spreading hatred.
• Insults directed at religions, nationalities or cultures.
• Any conduct that is contrary to public decency or the law.

The Company may suspend or terminate an account if any of these violations are established.

Article (21) Misuse of the Application

Users are prohibited from carrying out any of the following actions:

• Disrupting the app’s services.
• Attempting to interfere with the operation of the servers.
• Sending automated or excessive requests.
• Using software or bots.
• Using automation tools.
• Collecting user data without permission.
• Copying or extracting databases.
• Analysing the application for unauthorised purposes.
• Tampering with the application’s interface or functions.

The company reserves the right to take all necessary measures to protect its systems.

Article (22) Hacking and Security Breaches

Users are strictly prohibited from:

• attempt to hack the application.
• Testing for security vulnerabilities without authorisation.
• Exploiting any software bug.
• Modifying the application.
• Decrypting or reverse engineering it.
• Intercept data or communications.
• Using hacking tools.
• Introducing malicious software or viruses.
• Disabling security systems.

Should any of these acts be detected, the Company reserves the right to suspend or terminate the account and take appropriate legal action.

Article (23) Cheating and Fraud

Any attempt to gain an unfair advantage within the app is strictly prohibited, including:

• manipulating match results.
• Pre-arranging the outcome of a match.
• Staging sham matches.
• Using multiple accounts.
• Using other people’s accounts.
• Impersonating another player.
• Exploiting system errors.
• Providing misleading information.
• Using unlawful means to obtain prizes or benefits.

The Company reserves the right to void results or prizes, or to suspend or terminate an account, depending on the severity of the breach.

Article (24) Use of unauthorised software

It is prohibited to use any programme, application or tool that affects the operation of the application or grants the user an unfair advantage, including:

• System modification software.
• GPS spoofing tools, if location is part of the verification mechanism.
• Emulators or software used to circumvent the app’s systems.
• Tools for generating automated requests.
• Any other programmes that the company deems to threaten the integrity of the platform.

Article (25) Content Published by the User

The user bears full responsibility for any content they publish or share within the app, including:

• Username.
• Profile picture.
• Comments.
• Messages (if available).
• Photos.
• Videos.
• Reviews.
• Reports.
• any other content.

The user warrants that such content does not infringe the rights of any third party or contravene the law.

Article (26) Prohibited Content

It is prohibited to publish or share any content that includes, but is not limited to:

• Obscene language.
• Insults or defamation.
• Threats.
• Harassment.
• Hate speech.
• Discrimination or racism.
• Misinformation.
• Harmful links.
• Content that contravenes public order or morality.
• Infringement of intellectual property rights.
• Material that contravenes the law.

The Company reserves the right to remove such content immediately without notice.

Article (27) Reports and Complaints

The user may submit a report or complaint via the channels provided by the Company.

The user undertakes that all reports shall be accurate and made in good faith.

It is prohibited to submit reports that are malicious, misleading or intended to cause harm to others, and the Company reserves the right to take appropriate action against the person submitting the report if bad faith is established.

Article (28) Protection of Users

The Company may, at its discretion, take any action it deems necessary to protect users, including:

• suspending accounts.
• Restricting certain services.
• Cancellation of results.
• Blocking content.
• Withdraw prizes.
• Suspending subscriptions.
• Cooperate with the relevant authorities if required.

Article (29) Non-misuse of the trade mark

It is prohibited to use the name ‘Match Me’, its logo, brand identity or any of its elements without the Company’s prior written consent.

It is also prohibited to create websites, accounts, applications or pages that suggest an official relationship with the Company without authorisation.

Article (30) Protection of Intellectual Property Rights

All rights relating to the application, including:

• the software.
• Design.
• User interfaces.
• Databases.
• Logos.
• Trade names.
• Texts.
• Images.
• Illustrations.
• Trademarks.
• Programme code.
• Content.

This content is the property of the company or its authorised parties, and may not be copied, modified, reused or distributed without prior written consent.

Article (31) Cooperation with Investigations

The user is obliged to cooperate with the Company when requested to provide information or documents relating to any breach or internal investigation, and the Company is entitled to suspend certain services until the verification procedures have been completed, if necessary.

Article (32) Record-keeping

The User agrees that the Company has the right to retain electronic records relating to their use of the application, including login records, transaction records and technical communications, to the extent necessary for the operation of the service, the protection of the platform and compliance with legal obligations, in accordance with the Privacy Policy and applicable laws.

Article (33) The Company’s Right to Take Action

If the Company considers that any use poses a risk to the App, users or partners, or breaches this Agreement, it may take such action as it deems appropriate, including suspending or terminating the account, cancelling results or benefits, or taking the necessary legal action, to the extent permitted by law and without prejudice to any other rights of the Company.

Excellent. Now let’s move on to the section on how Match Me works; this is one of the most important sections as it protects you from any issues that may arise between players, venues and sponsors.

Article (34) Creating Matches

A user may create a match within the app in accordance with the options and controls specified by the Company.

The Company does not guarantee that any player will join the match created, nor does it guarantee that the required number of players will be reached or that the match will take place on the scheduled date.

The match organiser is responsible for entering the match details correctly, including the date, time, venue, level of play and any other details.

Article (35) Joining matches

A user may request to join any available match in accordance with the conditions set out by the app.

The match organiser or the system may accept or reject the request in accordance with the approved criteria.

The user does not acquire any vested right to participate merely by submitting a request to join.

Article (36) Responsibility to Attend

All participants are required to attend at the scheduled time of the match.

The user bears full responsibility for any delay, absence or withdrawal, and the Company may record this in the user’s record or take appropriate action in accordance with the approved policies.

Article (37) Cancellation of Matches

A match may be cancelled in the following circumstances, including but not limited to:

• A request from the match organiser.
• Insufficient number of players.
• Weather conditions.
• Cancellation of the booking by the stadium.
• Technical faults.
• Force majeure.
• Breach of the Terms of Use.
• Any other reason the Company deems appropriate.

The Company shall not be liable for any losses, costs or damages that may arise from the cancellation of a match, unless otherwise provided for by law or a specific policy.

Article (38) Bookings

The app may allow users to book pitches or manage bookings.

The Company’s liability is limited to providing the technical platform that facilitates the booking process, unless expressly stated otherwise.

The execution, confirmation and management of the booking are the responsibility of the venue in accordance with its terms and policies.

The Company shall not be liable for any change, cancellation, delay, refusal or improper execution relating to the booking by the venue.

Article (39) Liability of Venues

Each venue bears full responsibility for:

• operating hours.
• Pitch readiness.
• Quality of facilities.
• Safety within the venue.
• Booking management.
• Staff.
• Compliance with regulations and laws.
• Any services it provides to users.

The Company shall not be held liable for any dispute arising between the user and the venue in connection with the service provided, unless the dispute results directly from a fault on the part of the Company.

Article (40) Players’ Responsibility

Each player bears full responsibility for:

• their health and physical condition.
• Compliance with the rules and regulations.
• Respect for other players.
• Use the correct equipment.
• Follow the pitch rules.
• Take care of public and private property.
• Any damage caused to third parties as a result of their actions or negligence.

Article (41) Injuries and Accidents

The user acknowledges that the practice of sporting activities inherently involves risks that may lead to injuries or damage.

The user agrees that their participation in any match, challenge or tournament is at their own risk, and the Company shall not be liable for any injuries, accidents or damage occurring during or as a result of such participation, unless such injuries, accidents or damage are directly caused by gross negligence on the part of the Company and this is proven in accordance with the law.

The Company advises all users to ensure they are in good health, to follow safety instructions, and to take out any appropriate insurance if they deem it necessary.

Article (42) Tournaments

The Company may organise tournaments or collaborate with other parties to organise them.

The Company is entitled to:

• set the conditions for participation.
• Set participation fees, if any.
• Specify the prizes.
• Amend the tournament rules.
• Postponing the tournament.
• Cancellation of the tournament if necessary.
• Disqualify any participant who breaches the regulations.

Participants shall not be entitled to object to organisational decisions provided that they are issued in accordance with the published regulations and do not contravene the law.

Article (43) Daily Challenges

The Company may launch daily, weekly, seasonal or special challenges.

The Company shall, at its discretion, determine the conditions of participation, the mechanism for calculating results, the number of winners and the type of prizes, and shall have the right to amend these conditions or terminate the challenge if circumstances so require.

Article (44) Calculation of Results

Results shall be determined in accordance with the mechanism specified by the Company.

The Company reserves the right to review, amend or cancel any result if it is found that:

• cheating.
• Manipulation.
• A technical error that affected the result.
• Incorrect information.
• Breach of this Agreement.

The Company’s decisions regarding the validation of results shall be final, without prejudice to the user’s rights as guaranteed by law.

Article (45) Disputes between Players

Should any dispute arise between players regarding the result of a match or any matter relating to the match, the Company shall endeavour to resolve it in accordance with its published procedures, if any, and may take such action as it deems appropriate regarding the use of the platform.

The Company is not an arbitration or judicial body and accepts no liability for private disputes between users outside the scope of its direct responsibility.

Article (46) Withdrawal from Participation

A user may withdraw from a match or tournament in accordance with the policies adopted by the Company or the organising body.

The Company or the organising body may also refuse or cancel any user’s participation in the event of a breach of this Agreement or any terms specific to the event.

Article (47) Modification or Suspension of Sports Services

The Company reserves the right to amend, suspend or discontinue any match, tournament, challenge or sports service, either temporarily or permanently, if necessary for operational, technical, security, regulatory or legal reasons, whilst making reasonable efforts to notify users where possible.

Article (48) Limits of the Company’s Role

The User acknowledges that Match Me’s role is limited – unless otherwise stated – to providing a technical platform to facilitate communication and services between Users, sports venues, coaches and partners.

The Company is not a party to any contracts or agreements entered into between a user and any third party, and accepts no liability for the fulfilment of that party’s obligations or the quality of its services, except to the extent required by law or where the Company expressly states that it accepts such liability.

Excellent; this section is one of the most important in the Match Me project as it protects you from any claims relating to prizes, vouchers or sponsoring companies.

Article (49) Rewards Scheme

The Company may offer prizes, discounts, vouchers, gifts, services or other benefits to users, either directly or in collaboration with sponsoring companies or any other parties.

All prizes are subject to their own terms and conditions, in addition to this Agreement.

The announcement of any prize or offer does not constitute an obligation to award it until all eligibility criteria have been met and approved by the Company.

Article (50) Eligibility for Prizes

Users shall be entitled to prizes in accordance with the rules and criteria set by the Company, including the results of matches, challenges, tournaments or any other reward programmes.

The Company reserves the right to review any process prior to approving prize eligibility, and may defer the award of a prize or refuse to award it if a breach, suspected manipulation or error affecting eligibility is identified.

Article (51) E-vouchers

Prizes may be issued in the form of electronic vouchers, digital codes, QR codes or any other electronic means adopted by the company.

The voucher must be used in accordance with the terms and conditions specified for it, and the user is responsible for safeguarding it and ensuring it is not misused.

Article (52) Digital Wallet

Prizes and vouchers due to the user are displayed within the digital wallet in the app; this wallet serves as a means of displaying and managing the benefits granted to the user.

The digital wallet is not to be regarded as a bank account or an electronic money wallet, and may not be used to hold or transfer funds unless the Company announces a separate service subject to specific terms and conditions.

Article (53) Validity of Rewards

Some rewards or vouchers may have a specified validity period.

If the expiry date passes without the prize being used, it shall automatically lapse, and neither the app, the sponsoring company nor the service provider shall be obliged to reissue or extend it, unless otherwise announced.

Article (54) Non-transferability

Unless the Company expressly permits it, prizes, vouchers and benefits awarded to the user:

• personal.
• not for sale.
• Non-transferable.
• Not redeemable for cash.
• Cannot be pledged or assigned.

The Company may cancel any prize that is disposed of in contravention of this Article.

Article (55) Misuse of Prizes

Users are prohibited from:

• sell the prizes.
• purchase prizes from third parties.
• Falsifying vouchers.
• Copying, photographing or reusing QR codes.
• Altering prize details.
• Using the prize more than once.
• Attempting to obtain a prize by fraudulent means.
• Exploiting any technical error to obtain undue benefits.

Should any of these acts be proven, the company reserves the right to cancel the prize, suspend or terminate the account, and take appropriate legal action.

Article (56) Cancellation of Prizes

The Company may cancel any prize or voucher in the following cases, including but not limited to:

• Where fraud or deception is proven.
• Breach of the Terms of Use.
• Use of an invalid account.
• A technical error resulting in the prize being awarded in error.
• The prize has expired.
• The sponsor has requested that the offer be terminated in accordance with the agreement entered into with them.
• The issuance of an order or a legal obligation requiring such termination.

Article (57) Liability of Sponsoring Companies

The sponsoring company shall be responsible for providing the prize, discount or service it has advertised, in accordance with the terms and conditions as advertised.

Match Me shall not be liable for the quality of the product or service provided by the sponsoring company, nor for any defects, delays or failure to perform on the part of the sponsoring company, unless this arises from a direct fault on the part of Match Me.

Article (58) Availability of Prizes

Some prizes or offers may be limited in quantity or subject to a specific time period or stock availability.

Should the quantity run out or the offer expire, the user shall not be entitled to claim the prize or its cash equivalent, and the Company or the sponsor may substitute it with a similar prize or offer if it deems this appropriate.

Article (59) Verification Prior to Delivery

The Company or the sponsor may request verification of the user’s identity prior to awarding the prize, including verification of the account, identity or any other information it deems necessary.

Should the user refuse to undergo the verification procedures or provide incorrect information, they shall forfeit their entitlement to the prize.

Article (60) Technical Faults

If the prize cannot be issued or used due to a technical fault or circumstances beyond the Company’s control, the Company shall endeavour to resolve the issue within a reasonable timeframe, where possible.

The Company shall not be liable for any indirect losses or consequential damages arising from such faults, to the extent permitted by law.

Article (61) Redemption of Prizes

If, after the prize has been awarded, it transpires that it was awarded as a result of cheating, fraud, a technical error or a breach of this Agreement, the Company shall be entitled to:

• revoke the prize.
• Remove the voucher from the wallet.
• Suspend its use.
• Claim the return of any benefit obtained unlawfully, in accordance with the law.

Article (62) Amendment of Reward Schemes

The Company may, at its discretion, add to, amend or discontinue any rewards programme, prize, offer or voucher at any time, without prejudice to the rights already acquired by the user, unless such cancellation or amendment is necessary due to a breach, a legal obligation or any other legitimate reason.

Article (63) Acceptance of Prizes

The user acknowledges that their receipt or use of any prize or voucher constitutes their acceptance of the terms and conditions relating to that prize, and of any additional terms set by the service provider or the sponsoring company, provided that these do not conflict with the law or with this Agreement in relation to the user’s fundamental rights.

Excellent, this section is one of the most important as it protects you financially and covers both current and future subscriptions.

Article (64) Free and Paid Services

The Match Me app may provide both free and paid services.

The Company may add, amend or remove any free or paid service at any time in accordance with business needs, whilst ensuring that the rights acquired by the user prior to the amendment are not infringed, unless the amendment or cancellation is due to a legal obligation or a breach of this Agreement.

Article (65) Subscriptions

The app may offer monthly, annual or fixed-term subscriptions to players, coaches, stadiums, tournament organisers or any other categories.

The subscriber undertakes to pay the stated subscription fees before making use of the paid services.

Article (66) Payment Methods

Subscription fees or charges shall be paid via the payment methods approved by the Company.

The Company shall not be liable for any delay or failure in payment transactions resulting from:

• banks.
• card payment companies.
• Payment service providers.
• Telecoms providers.
• Technical faults beyond the company’s control.

Article (67) Accuracy of payment details

The user undertakes to enter correct payment details that belong to them, and acknowledges that they are legally authorised to use the payment method they enter.

The user bears sole responsibility for any unauthorised use of payment methods.

Article (68) Subscription Renewal

If the subscription includes an automatic renewal feature, this shall be made clear to the user before the subscription is finalised, and the user may disable automatic renewal in accordance with the procedures provided by the Company, the app store or the payment provider, depending on the subscription method.

Article (69) Price Changes

The Company may adjust the prices of subscriptions or paid services at any time.

The new prices shall apply to new subscriptions or upon subscription renewal, and shall not apply retrospectively to periods paid for in advance, unless otherwise permitted by law or agreed by the user.

Article (70) Cancellation

The user may cancel their subscription at any time.

The subscription remains valid until the end of the paid period, unless the service policy or terms of the offer state otherwise.

Cancellation of the subscription does not result in the deletion of the account, the deletion of data or the termination of free services.

Article (71) Refund Policy

Unless otherwise provided for by law or the terms of a specific offer, subscription fees or fees paid for digital services are non-refundable once the service has been activated or use has commenced.

In cases where the law provides for a right to a refund, the Company shall comply with the provisions of the law.

Article (72) Rejected or Cancelled Transactions

If a payment transaction is declined, cancelled or cannot be completed for any reason, the paid-for service shall not be deemed to have been activated until the payment transaction has been successfully confirmed.

Article (73) Suspicion of Financial Fraud

The Company may suspend any subscription, payment transaction or account where there is suspicion of:

• financial fraud.
• Unauthorised use of a card.
• Money laundering.
• Misuse of payment methods.
• Any unlawful financial activity.

The company reserves the right to request additional documentation for verification purposes before reactivating the service.

Article (74) Taxes and Government Fees

The user shall bear any taxes, government or bank charges, or fees imposed by the payment service provider, unless the Company expressly states that it will bear them.

Article (75) Invoices and Receipts

The Company may issue electronic receipts, invoices or records evidencing payments and subscriptions.

Such electronic records shall be deemed conclusive evidence of the transactions, unless the User proves otherwise in accordance with the law.

Article (76) Pricing Errors

In the event of a clear error in the price displayed for any subscription or service as a result of a technical fault or human error, the Company shall be entitled to cancel the transaction or correct the price and notify the user prior to the provision of the service, refunding any amounts paid in error where applicable.

Article (77) Termination of Subscription due to Breaches

If a user’s account is suspended or terminated due to a breach of this Agreement, this shall not automatically entitle the user to a refund of subscription fees for the remaining period, unless otherwise required by law.

Article (78) Modification of Paid Services

The Company may develop, modify, add or remove subscription features in line with the development of the application and operational requirements, whilst notifying users of any material changes affecting the nature of the service, where possible.

Article (79) Promotional Offers

The Company may offer promotions, discounts or free subscriptions for specific periods.

Such offers are subject to their own terms and conditions, and the Company is entitled to amend or terminate them as announced, whilst respecting the rights already acquired by the user.

A user’s subscription does not entail any guarantee of obtaining a specific number of matches, players, prizes, tournaments, clients, profits or any specific results, and the Company’s obligation is limited to providing the platform and services in accordance with the available capabilities.

Article (80) Coach’s Account

Any coach may create a professional account within the Match Me app in accordance with the terms and procedures adopted by the Company.

No person shall be entitled to carry out coaching activities through the app before completing the registration requirements and having their account approved by the Company, if the Company requires such approval.

Article (81) Validity of Qualifications

The trainer acknowledges that all qualifications, certificates, experience and information provided by them are true, accurate and up to date.

The trainer bears full legal responsibility for any information that is incorrect, misleading or falsified.

The Company is entitled to suspend or cancel the trainer’s account if the information is found to be incorrect or if forgery or fraud is proven.

Article (82) Trainer Accreditation

The Company may review the trainer’s details and request additional documents to verify their identity, qualifications or experience.

The accreditation of a trainer’s account by the Company is solely a means of verifying that the registration requirements have been met; it does not constitute a guarantee or certification by the Company of the quality of the trainer’s services or their professional competence.

Article (83) Trainer’s Liability

The trainer bears sole and full responsibility for the services they provide to users, including:

• the quality of the training.
• The accuracy of the information provided.
• Punctuality.
• Training methods.
• The safety of trainees during the session, within the limits of his responsibility.
• Compliance with regulations and laws.
• Any professional or contractual obligations towards trainees.

Match Me shall not be liable for the quality, results or effects of the training services provided by the trainer.

Article (84) Relationship between the Company and the Trainer

This Agreement does not create any employment, agency, partnership or legal representation relationship between the Company and the Trainer.

The trainer is deemed to be an independent service provider and shall be solely responsible for all legal, tax and regulatory obligations relating to their activities.

Article (85) Appointments and Commitments

The trainer undertakes to honour the appointments they accept via the app and to notify trainees of any changes or cancellations as soon as possible.

The Company may take action against the trainer in the event of repeated absences, late arrivals or unjustified cancellations that adversely affect the user experience.

Article (86) Pricing and Fees

The Company may determine the mechanism for setting prices for training services or allow the trainer to set them, in accordance with its approved policy.

The Company may also amend the pricing mechanism, fees or the manner in which services are offered in line with the development of the application, provided that the relevant parties are notified in the event of material changes.

Article (87) Trainer Reviews

Users may evaluate trainers and express their opinions, provided they do so in a polite and respectful manner and without contravening the law.

The Company may remove any review or comment that contains abuse, misleading information or breaches this Agreement.

The Company is not obliged to remove valid negative reviews simply because the trainer is dissatisfied with them.

Article (88) Professional Conduct

The trainer is obliged to behave professionally and respectfully towards all users.

They are prohibited from:

• harass or abuse anyone.
• Discrimination or racism.
• Requesting undisclosed sums of money via the app.
• Exploitation of users.
• Providing misleading information.
• Engaging in any activity that contravenes the law or public decency.

Article (89) Termination of a Trainer’s Account

The Company may suspend or terminate an instructor’s account if it is established, including but not limited to:

• a breach of this Agreement.
• Provision of incorrect information.
• Repeated serious and substantiated complaints.
• Damaging the reputation of the app or its users.
• Violating regulations or laws.
• Misuse of the platform.
• Engaging in any fraudulent or unlawful activity.

Article (90) Limits of the Company’s Liability

The coach acknowledges that Match Me’s role is limited to providing a technical platform for communication between coaches and users.

The Company does not guarantee:

• that the coach will obtain a specific number of clients.
• A specific level of income.
• The profile remains visible.
• Specific financial results.
• A specific number of bookings or orders.

The company’s obligation is limited to operating the platform in accordance with the available capabilities.

Article (91) Insurance and Licences

If applicable laws require the trainer to obtain a licence, permit or insurance to carry out their activities, the trainer shall be solely responsible for obtaining and maintaining the validity thereof, and the Company shall bear no liability for any failure on the part of the trainer to comply with this requirement.

Article (92) Indemnity

The trainer undertakes to indemnify Match Me against any claims, damages, losses or expenses arising from their breach of this Agreement or of the law, or from the services they provide, to the extent permitted by law.

A strongly recommended addition (regarding expansion):

These provisions shall apply to all providers of coaching services in any sport or activity that the Company may add in the future, unless the Company issues specific terms and conditions for that activity.

Article (93) Registration of Sports Venues

Sports facilities and venues may register on the Match Me app in accordance with the terms and procedures adopted by the Company.

The venue undertakes that all data provided is accurate and up to date, and assumes full responsibility for any incorrect or misleading information.

Article (94) Liability of the Venue

The stadium alone bears full responsibility for all services it provides to users, including:

• the operation of the facility.
• The readiness of the pitches.
• Cleanliness of the facilities.
• Quality of services.
• Safety of the premises.
• Adherence to booking times.
• Staff.
• Compliance with laws and regulations.

Match Me accepts no liability for the quality of services or for any failure, error or negligence on the part of the venue.

Article (95) Accuracy of Information

The venue is obliged to provide correct and accurate information, including, but not limited to:

• Location.
• Opening hours.
• Contact details.
• Booking rates.
• Services available.
• Photos.
• Facilities.
• Any other information published within the app.

The Stadium is responsible for updating this information as soon as any changes occur.

Article (96) Booking Management

Where a booking service is available via the app, the stadium is obliged to manage bookings accurately and is responsible for:

• Confirming the booking.
• Fulfilling the booking.
• Amend the booking.
• Cancel a booking.
• Rectify any operational errors on its part.

The Company shall not be liable for any error or dispute arising from the stadium’s management of bookings.

Article (97) Cancellation of Bookings

If the stadium cancels a user’s booking, it shall be responsible for contacting the user and taking the appropriate measures in accordance with its policies or any specific agreement between the parties.

The Company shall not be liable for any direct or indirect losses resulting from such a cancellation if the cause is attributable to the venue or to circumstances beyond the Company’s control.

Article (98) Booking Rates

The venue may set the prices for its services in accordance with the regulations adopted by the Company.

The stadium shall be responsible for the accuracy of the prices displayed.

The Company shall not be liable for any error resulting from the stadium entering an incorrect price.

In the event of a clear error in the price, the Company may temporarily suspend the service offer until the error is corrected.

Article (99) Quality of Service

The venue undertakes to provide the service to an appropriate professional standard.

It shall bear sole responsibility for:

• the condition of the pitch.
• Lighting.
• Air conditioning.
• Cleanliness.
• Toilets.
• Changing rooms.
• Car parks.
• Any other facilities advertised as being available.

Article (100) Safety of Users

The stadium is obliged to take reasonable measures to ensure the safety of its visitors in accordance with the regulations in force.

Match Me shall not be liable for any accidents, injuries or damage resulting from the negligence or failure of the stadium or its staff.

Article (101) Disputes with Users

Any dispute arising between the stadium and a user concerning:

• the booking.
• Prices.
• Quality of service.
• Facilities.
• Timetables.
• Any service provided by the stadium.

Any dispute shall be between the two parties, and the Company shall not be considered a party thereto, whilst reserving the right to take appropriate action within the platform if it is established that either party has breached this Agreement.

Article (102) Venue Reviews

Users may rate stadiums and express their opinions after using the service.

The Company may remove any review that contains abuse, incorrect information or legal violations.

The Company is not obliged to remove accurate negative reviews simply because the venue objects to them.

Article (103) Advertising and Marketing

The Company may display the venue’s name, logo, images, geographical location, contact details, services and promotional offers within the app, on the website or on social media platforms for the purposes of marketing and promoting its services, in accordance with the partnership agreement concluded with the venue.

Article (104) Suspension or Termination of a Venue’s Account

The Company may suspend or terminate any venue’s account if it is established, including but not limited to:

• Inaccurate information has been provided.
• Repeatedly cancelling bookings without justification.
• Causing harm to users.
• Breach of this Agreement.
• breach of the law.
• Misuse of the platform.
• Providing services that contravene what has been advertised.

Article (105) Limits of the Company’s Liability

The User acknowledges that Match Me’s role is limited to providing a technical platform for marketing, managing services and communicating with users.

The Company does not guarantee:

• a specific number of bookings.
• A specific number of customers.
• Achieving a specific revenue target.
• Ensuring the stadium continues to appear in search results or marketing campaigns.
• Participation in specific tournaments or events.

The Company may change the mechanism for displaying stadiums or the order of search results or marketing campaigns in accordance with its internal criteria.

Article (106) The Company’s Rights

The Company reserves the right to:

• review stadium data.
• Request that information be updated.
• Temporarily suspend services.
• Removal of any non-compliant content.
• Temporarily suspend bookings where necessary.
• Terminate the collaboration in the event of a material breach of this Agreement or the law.

Article (107) Indemnification

The stadium undertakes to indemnify Match Me against any claims, damages, losses, liabilities or expenses arising from:

• its breach of the law.
• its breach of its obligations.
• The services it provides.
• Any damage caused to users as a result of his negligence or failure to act.

This is to the extent permitted by law.

Article (108) Booking Mechanism

The stadium and the user acknowledge that the role of the Match Me app is limited to displaying information about the stadium, marketing it and facilitating access to it; the app does not collect booking fees or manage payments relating to bookings, unless the Company announces that it will provide this service in the future.

Bookings are concluded, paid for and managed directly between the user and the stadium in accordance with the procedures adopted by the stadium, and the Company shall not be liable for any disputes, claims, refunds or the fulfilment of bookings arising from that relationship.

Excellent, we now come to a very important section, as it governs the relationship with sponsoring companies and protects Match Me should a sponsor breach its obligations, its offers expire, or any dispute arise.

Article (109) Registration of Sponsoring Companies

Companies and commercial organisations may register as partners or sponsors within the Match Me app in accordance with the rules and procedures adopted by the company.

The status of ‘sponsor’ or ‘partner’ shall not be considered final until the Company has approved it and the relevant agreement, if any, has been concluded.

Article (110) Accuracy of Information

The sponsor undertakes that all data provided, including:

• the company name.
• Commercial registration (if applicable).
• Contact details.
• Business address.
• Website.
• Official accounts.
• Details of prizes and offers.

This information is accurate and up to date, and the organisation accepts full responsibility for any incorrect or misleading information.

Article (111) The Sponsor’s Responsibility for Prizes

The Sponsor shall be solely responsible for providing the prizes, discounts, services, products or vouchers advertised within the app.

The Sponsor is also obliged to ensure that the prizes correspond to the advertised description, are fit for purpose, and are provided in accordance with the advertised terms and conditions.

Match Me shall not be liable for the quality, safety or suitability of the prizes or services provided by the Sponsor, unless the damage results directly from a gross negligence on the part of the Company.

Article (112) Replacement of Prizes

The sponsor may substitute the prize with a prize of similar or higher value where the original prize cannot be provided, subject to the company’s approval and without prejudice to the user’s rights.

The prize may not be substituted with one of lesser value or quality without the user’s consent if this affects their rights.

Article (113) Termination of Offers

Prizes, discounts or offers may be:

• limited to a specific period.
• limited to a specific number.
• Linked to a specific stock.
• Linked to a marketing campaign.

Once the offer has ended or the stock has run out, the sponsor or the company is under no obligation to make the offer available again, unless otherwise announced.

Article (114) Refusal to Award the Prize

If the sponsor refuses to award the prize without a valid reason or breaches its obligations, the company may, at its discretion:

• suspend its cooperation with the sponsor.
• Remove its offers from the app.
• Terminate the partnership.
• Take the measures set out in the partnership agreement or permitted by law.

Article (115) Quality of Products and Services

The sponsor shall be solely responsible for:

• the quality of the products.
• The quality of services.
• Guarantees.
• Maintenance.
• Customer service.
• Compliance with laws relating to its activities.

Match Me accepts no liability for any defects, damages or claims relating to the Sponsor’s products or services.

Article (116) Trade Marks

Each party retains ownership of its own trade marks, logos and intellectual property rights.

Neither party may use the other party’s trade mark except to the extent permitted by the partnership agreement or with prior written consent.

Article (117) Use of the Sponsor’s Logo

The Company may use the Sponsor’s logo, name, images and commercial information within the application, on the website, on social media accounts or in marketing materials, for the duration of the partnership or in accordance with the provisions of the agreement concluded between the parties.

Article (118) Suspension or Termination of the Partnership

The Company may terminate or suspend its cooperation with any sponsor at any time if:

• they breach this Agreement.
• it fails to fulfil its obligations.
• Provided incorrect information.
• Caused harm to users.
• Damaged the app’s reputation.
• Violated regulations or laws.
• Cease operations.
• Entered into liquidation or bankruptcy proceedings that affect the fulfilment of its obligations.

This shall not entail any obligation on the Company to continue offering the Sponsor’s services within the application.

Article (119) The Relationship Between the Company and the Sponsor

Unless otherwise provided for in a separate agreement, the relationship between Match Me and the Sponsor is a limited commercial or marketing partnership and does not create an agency relationship, a franchise, a legal partnership or joint and several liability between the parties.

Article (120) Indemnity

The Sponsor undertakes to indemnify Match Me against any claims, losses, liabilities or expenses arising from:

• a breach of its obligations.
• Failure to provide the advertised prizes.
• Violation of regulations or laws.
• Infringement of intellectual property rights.
• Any harm caused to users as a result of its services or products.

This is to the extent permitted by law.

Article (121) Limits of the Company’s Liability

The Sponsor acknowledges that Match Me’s role is limited to providing an online platform for marketing, displaying offers, managing vouchers and connecting the Sponsor with users, unless additional services are agreed in writing.

The Company does not guarantee:

• a specific number of customers.
• A specific number of redemptions of offers.
• A specific sales volume.
• Achieving a certain profit.
• Continuation of marketing campaigns or placement of the sponsor’s branding within the app, on the website or on social media.

Article (122) Suspension or Termination of Promotional Offers

The Company may, at its discretion, suspend, amend or terminate any promotional offer, marketing campaign or rewards programme if it deems this necessary to protect users or the platform, to comply with regulations, or due to a technical fault, suspected misuse or fraud, whilst taking into account the vested rights of users wherever possible.

Article (123) Commitment to Privacy

Match Me respects the privacy of the app’s users and undertakes to collect, use, process and protect personal data in accordance with the app’s Privacy Policy and applicable laws and regulations.

The Privacy Policy forms an integral part of these Terms and Conditions, and the user must read it before creating an account or using services that require the processing of their personal data.

Article (124) Data That May Be Collected

Depending on the nature of the service used and as permitted by law, the Company may collect and process data necessary for the operation of the app, which may include:

• Name.
• Telephone number.
• Email address.
• Date of birth or age group, where required.
• Gender, if required to provide personalised features or competitions.
• Profile picture, if the user chooses to add one.
• Player level and sporting information.
• Match history and results.
• Tournaments, challenges and entries.
• Prizes, vouchers and usage history.
• Coaches’ details, qualifications and certificates.
• Information on stadiums and sponsoring companies.
• Device, operating system and app version details.
• Internet Protocol (IP) address.
• Login, usage, error and security logs.
• Geographical location, where the user has enabled this feature or where it is necessary for a specific service, and after obtaining the required permissions.
• Transaction and payment data, to the extent necessary to complete and verify them.
• Correspondence, reports and complaints sent to the company.
• Any other data provided voluntarily by the user or which is necessary to provide a service requested by the user.

The inclusion of a type of data in this article does not imply that the app will necessarily collect it; rather, collection is based on the features used and the legitimate purpose of the processing.

Article (125) Purposes of Data Use

Data may be used for legitimate purposes related to the operation of Match Me, including:

• Creating and managing the account.
• Verifying the user’s identity where necessary.
• Providing the app’s services.
• Matching players according to the available criteria.
• Managing matches, tournaments and challenges.
• Manage prizes and vouchers.
• Managing subscriptions and payments.
• Communicating with users.
• Sending service-related notifications.
• Responding to enquiries and complaints.
• Prevent cheating, fraud and misuse.
• Protecting the security of the app.
• Analysing app performance and improving services.
• Detection of faults and technical issues.
• Develop new features.
• Comply with legal and regulatory obligations.
• Creating aggregated or anonymised statistics or analyses where possible.
• Direct marketing where legally permitted and provided the required control or opt-out options are made available.

Data may not be used for purposes incompatible with those for which it was collected unless there is an appropriate legal basis or the required consent has been obtained.

Article (126) Data Minimisation

The Company endeavours to collect data that is appropriate, relevant and reasonably necessary for the purposes for which it is collected.

The Company may change the types of data required if new services or features are added, whilst updating the Privacy Policy or relevant notices where necessary.

Article (127) Geolocation

Some Match Me services may require the use of geographical location, such as:

• Displaying nearby venues.
• Showing services near the user.
• Support for certain match features.
• Verify certain activities where necessary to prevent cheating.

Location permissions are only used in accordance with the device settings and the permissions granted by the user, and in the manner set out in the Privacy Policy.

Users can manage location permissions via their device settings; however, disabling them may result in certain features that rely on them not working.

Article (128) Sharing Data with Service Providers

The Company may engage third-party service providers to operate Match Me, such as providers of:

• hosting and cloud computing.
• messaging and notifications.
• Technical analytics.
• Customer service.
• Security and anti-fraud.
• Payment services.
• Mapping and location services.
• Technical infrastructure.

These parties are provided with only the data necessary to perform their tasks, in accordance with appropriate arrangements and safeguards and to the extent permitted by law.

Article (129) Data visible to other users

Given the nature of Match Me as a social sports platform, certain user data may be visible to others depending on the app’s settings and the nature of the service, such as:

• Name or display name.
• Profile picture.
• Game level.
• Rating.
• Some sporting statistics.
• Match data required for participation.

The scope of the data displayed is determined by the service’s design and the available privacy settings.

Users must not collect, copy or use another user’s data for purposes unrelated to the service, or for commercial, marketing or unlawful purposes, without an appropriate legal basis.

Article (130) Sharing Data with Clubs, Coaches and Partners

The necessary amount of user data may be shared with a venue, coach or partner where such sharing is necessary to perform a service requested by the user, to complete a transaction or to award a prize.

Use of Match Me does not grant any stadium, coach or sponsor the right to use user data for unauthorised independent purposes.

The party receiving the data is responsible for processing it in accordance with the laws and agreements applicable to it.

Article (131) Sponsors and Vouchers

When a user redeems a prize or voucher with a sponsor, information necessary to verify the validity and use of the prize may be shared or disclosed, such as:

• the voucher ID.
• The type of prize.
• Coupon status.
• Expiry date.
• Redemption status.
• Information required to verify the beneficiary’s identity if the prize is personal.

No additional personal data that the sponsor does not require to fulfil the prize should be provided.

Article (132) Payment Details

Payments may be processed through independent and authorised payment service providers.

Match Me may not store full bank card details or sensitive payment data when such data is processed directly through the payment provider.

Certain payment transactions are also subject to the terms and policies of the payment service provider or the app store used.

Article (133) Information Security

The Company takes reasonable technical and organisational measures aimed at protecting data from:

• unauthorised access.
• unlawful use.
• Unauthorised modification.
• Loss.
• Damage.
• Leakage.
• Breaches.

However, the user acknowledges that no electronic means or information system can be guaranteed to be 100 per cent secure, and therefore the company offers no absolute guarantee that no security incident will occur.

This does not exempt the Company from any liability imposed on it by law.

Article (134) Security Incidents and Data Breaches

If the Company becomes aware of a security incident affecting personal data, it shall take appropriate measures to investigate, contain and address it.

The Company shall notify the relevant authorities or affected users where required by law or where the Company deems such notification necessary to protect users.

Article (135) Data Retention

The Company retains personal data for as long as is necessary to fulfil the purposes for which it was collected or for as long as the account remains active, and for as long as is necessary thereafter to comply with legal, accounting or security obligations, or to protect legal rights, prevent fraud and resolve disputes.

The deletion of an account does not necessarily mean the immediate deletion of all data if the retention of some of it is required or permitted by law.

Article (136) Deletion of Accounts and Data

A user may request the deletion of their account through the mechanism provided by the Company, and upon processing the request, the Company shall delete it.

Article (137) Ownership of the App

All rights and interests relating to the Match Me app, its website and its services, including the associated intellectual property rights, are owned by or licensed to the Company, to the extent permitted by applicable laws.

Use of the App does not grant the user any ownership rights in the App or any part thereof.

Article (138) Match Me Trademark

The name ‘Match Me’, its logo and visual identity, and any names, logos or trade marks currently or in future adopted by the Company, are assets of the Company where they are owned, registered or used in a manner protected by law.

The use of any of these is prohibited without the Company’s prior written consent, except where permitted by law.

Article (139) Intellectual Property Rights

The Company’s rights, where legally protectable, include, but are not limited to:

• The name ‘Match Me’.
• The logo.
• Visual identity.
• App design.
• User interfaces.
• User experience.
• Software.
• Source and executable code.
• Databases.
• Text files.
• Graphics.
• Icons.
• Images and clips for which the company holds the rights.
• Advertising and marketing materials.
• Mechanisms and methods for presenting services.
• Original content produced by the company.
• Technical documentation and specifications.
• Any future developments, updates or releases.

This is without prejudice to the rights of third parties in any materials or technologies licensed to the company.

Article (140) Limited Licence to the User

The Company grants the User, for the duration of the period during which the User is permitted to use the Service, a personal, limited, non-exclusive licence that is non-transferable and may not be sub-licensed, to use the Application for the purposes permitted under this Agreement.

This licence does not grant the User any right to commercially exploit, redistribute, copy or modify the Application except with the Company’s prior written consent or to the extent permitted by law.

Article (141) Prohibited Use of Intellectual Property

The User is prohibited, without legal authorisation or the Company’s written consent, from:

• copy the Application or any part thereof.
• Republishing its content.
• Redistribute the material.
• Sell any part of it.
• Renting it out.
• Licensing it to third parties.
• Creating a copy of it.
• Using its trade marks in a way that suggests an association with the company.
• Removing copyright notices.
• Using the company’s content for unauthorised commercial purposes.

Article (142) Reverse Engineering and Technical Interference

To the extent permitted by law, the following is prohibited:

• Decompiling.
• Disassembly.
• Reverse engineering.
• Attempt to extract the source code.
• Bypassing technical protection measures.
• Modifying the application in an unauthorised manner.
• Creating applications or tools that interfere with the normal operation of the service.

This prohibition does not apply to any activity which the Company is not legally permitted to prevent under mandatory provisions.

Article (143) Databases

Databases created, organised or managed by the Company shall be considered part of its assets where they are protected by law.

It is prohibited to collect, extract or reuse substantial amounts of data, or to use automated tools to collect data from the platform without authorisation.

Article (144) Automated Data Collection

The following shall not be used:

• Bots.
• Crawlers.
• Scrapers.
• Spiders.
• Data extraction tools.
• Automation programmes.

To access the application, collect its data or copy its content without the Company’s prior written consent, except where permitted by law.

Article (145) Imitation of the application

It is prohibited to create or operate a service, application or website that uses Match Me’s trademark or protected content in a manner that infringes the Company’s rights or misleads users into believing that it is affiliated with or authorised by the Company.

The Company reserves the right to take the necessary legal action to protect its rights.

Article (146) Domain Names and Social Media Accounts

It is prohibited to register or use domain names, usernames or social media accounts that use the name ‘Match Me’ or a similar mark in a manner that is likely to cause confusion, impersonate the Company or infringe its rights.

Article (147) User-Uploaded Content

The user retains the ownership rights they hold in the content they upload to the application.

By uploading content, the user grants the Company a non-exclusive licence, to the extent necessary, to host, store, process, display, operate and technically adapt the content for the purpose of providing, operating and improving the Match Me services, for as long as is necessary to provide the service, subject to the Privacy Policy and the law.

Ownership of the user’s content is not transferred to the Company merely by uploading it to the app.

Article (148) Guarantee of Content Rights

The user warrants that they hold the necessary rights or authorisations for any content they upload or publish.

It is prohibited to upload content:

• stolen.
• Copied without permission.
• Infringes copyright.
• Infringes a trade mark.
• Infringes image rights or privacy.
• Contains material which the user does not have the right to publish.

The user bears responsibility for the content they provide in accordance with the law.

Article (149) Removal of Non-Compliant Content

The Company may remove or disable access to any content if it has reasonable grounds to believe that:

• it contravenes the law.
• it infringes intellectual property rights.
• Infringes on privacy.
• Is in breach of this agreement.
• Poses a risk to users or the platform.

The account associated with the breach may be suspended depending on the severity of the breach.

Article (150) Intellectual Property Reports

Any rights holder who believes that content published via Match Me infringes their intellectual property rights may submit a report to the Company via the designated communication channel.

The report must include, as far as possible:

• the rights holder’s details.
• Identification of the protected work or trademark.
• Specification of the content that is the subject of the objection.
• State the grounds for the claim.
• Any available documents or evidence.

The company may request further information before taking the appropriate action.

Article (151) Marketing Content of Stadiums, Sponsors and Coaches

Where a stadium, coach or sponsor provides Match Me with a logo, image, description or marketing material, they acknowledge that they hold the rights to use it and grant the Company the right to use it for the agreed purposes.

The relevant party grants the Company a licence to use such material within:

• the app.
• the website.
• Social media accounts.
• Advertising campaigns.
• Promotional materials.
• Joint campaigns.

This shall apply throughout the duration of the relationship and to the extent necessary for its implementation, unless otherwise agreed.

Article (152) Liability for materials provided by partners

The player, coach or sponsor shall be liable for any third-party claim relating to the materials they have supplied to the company if it is established that they do not hold the necessary rights to use them.

The Company may remove the materials immediately upon receipt of a valid claim or where an infringement is suspected.

Article (153) Official Photographs and Videos

The rights to photographic material, videos and media content produced by the Company or commissioned by it shall remain with the Company in accordance with the rights specified in the contracts and by law.

The Company may use such material for the marketing and advertising of Match Me to the extent that it holds the necessary rights and consents.

Article (154) Filming of tournaments and events

The Company may film tournaments or events that it organises or sponsors and use the resulting material for media or marketing purposes, provided that it complies with privacy requirements and image rights and obtains the necessary consents or provides the notifications required by law.

Article (155) Suggestions and Ideas

If a user sends the Company suggestions, comments or general ideas for improving the application, the Company may consider and use them in the development of its services; however, the mere act of sending a suggestion does not automatically entitle the user to ownership of any independent development carried out by the Company or to financial compensation.

This Article does not cover confidential information or existing intellectual property rights independently owned by the user.

Article (156) No Implied Grant of Rights

No provision of this Agreement shall be construed as granting the User or any third party any implied right in any trade mark, patent, copyright, trade secret or any other intellectual property right belonging to the Company, except for the limited licence expressly granted under this Agreement.

Article (157) Third-Party Rights

Match Me may use software, libraries, maps, fonts, images, technologies or services owned by third parties.

The rights to such materials remain with their respective owners and may be subject to separate licence terms.

Article (158) Third-Party Applications and Stores

Match Me may be distributed through third-party app stores or platforms.

This Agreement does not grant the user any rights to the trademarks, systems or technologies owned by such platforms, and use of the store is also subject to its own terms and conditions.

Article (159) Protection of the Company’s Rights

In the event of an actual or suspected infringement of Match Me’s rights, the Company is entitled to take appropriate action, which may include:

• issuing a notice of infringement.
• Removing the content.
• Suspend the account.
• Terminate the account.
• Requesting the offender to cease use.
• Report the matter to the relevant platform or service provider.
• Refer the matter to the relevant authorities or the courts.
• Claim compensation for damages where legally available.

Taking any of these measures shall not prevent the Company from exercising any other rights granted to it by law.

Article (160) Continued Protection of Intellectual Property

The provisions relating to intellectual property rights, confidentiality and restrictions on use shall remain in force after the deletion of the account or the termination of this Agreement to the extent required by their nature and by law.

Article (165) Nature of the Match Me Platform

The User acknowledges that Match Me is a technology and sports platform designed to facilitate communication and access to services and features related to sporting activities, including searching for players, creating matches, challenges and tournaments, and accessing pitches, coaches, offers, prizes and other services.

Unless the Company expressly states otherwise, Match Me is not the owner or operator of the sports venues featured on the app, nor is it an employer of coaches, nor a manufacturer or supplier of the products or services provided by sponsoring companies.

Article (166) No Guarantee of Player Availability

The Company does not guarantee to the user:

• finding a player or team at all times.
• that a match will be completed.
• Accept a request to join.
• Levels match perfectly.
• Players must turn up on time.
• All players must remain in the match.
• Availability of players in a specific area or at a specific time.

The matching features act as a technical tool to help find suitable users based on the available data and criteria.

Article (167) No guarantee of players’ standard

A player’s level may be determined based on information provided by the user, ratings, results or technical mechanisms adopted by the company.

Match Me does not guarantee that the level displayed accurately reflects the true level of any player.

The Company may develop or amend the level rating system at any time.

Article (168) Relationships between Users

Users are responsible for their direct dealings with one another.

The Company shall not be liable for the personal conduct of one user towards another, except to the extent that a direct legal obligation arises for the Company.

Any misconduct must be reported via the means provided by the application.

Article (169) Risks Associated with Practising Sport

The user acknowledges that playing padel, tennis, football, basketball or any other sport may, by its very nature, involve physical risks.

These risks may include, but are not limited to:

• falls.
• Collisions.
• Muscle injuries.
• Joint injuries.
• Tendon injuries.
• Injuries caused by sports equipment.
• Collisions with other players or fixtures.

The user chooses to take part in sporting activities based on their own assessment of their ability and readiness.

Article (170) Health and Physical Fitness

The user is responsible for ensuring that their health and physical condition are suitable for the sporting activity in which they choose to participate.

Match Me does not provide a medical diagnosis or guarantee regarding the user’s health and fitness to undertake any activity.

Where there is any doubt regarding the ability to take part in sport, the user should seek appropriate medical advice before participating.

Article (171) Sports Injuries

Match Me shall not be liable for any injury arising from the inherent risks associated with the practice of sport or as a result of the conduct of a player, venue, coach or third party, except to the extent that the injury results from an act or omission for which the Company is legally liable.

No provision in this Agreement is intended to exclude liability that cannot be lawfully excluded.

Article (172) Personal Belongings

The user is responsible for safeguarding their personal belongings during matches, training sessions, tournaments or visits to stadiums.

Match Me shall not be liable for any loss, theft or damage to:

• mobile phones.
• Wallets.
• Cash.
• Jewellery.
• Rackets.
• Clothing.
• Cars.
• Sports equipment.
• Any other personal property

Article (173) Liability of sports venues

The sports venue shall be liable for its services, facilities, safety and operation to the extent required by law.

Match Me accepts no liability for the acts or omissions of the independent venue, including:

• cancellation of a booking.
• The poor condition of the venue.
• Air conditioning faults.
• Lighting issues.
• Unsanitary facilities.
• Lack of services.
• Rude staff.
• Price discrepancies.
• The establishment was closed.
• Incidents caused by the establishment.

This is unless liability arises from a direct act by Match Me.

Article (174) Liability of Trainers

Trainers who provide their services independently via the platform are liable for their professional services.

Match Me does not guarantee:

• the quality of the coaching.
• The achievement of specific sporting results.
• The accuracy of all advice provided by the coach.
• The coach’s presence.
• The coaching style.
• The suitability of the training programme for a specific user.

The trainer’s appearance within the app does not constitute medical advice or a professional guarantee from the company.

Article (175) Sponsoring Companies

The sponsor or provider of the product or service is responsible for the quality, safety and delivery of the product or service they provide.

The display of a sponsoring company’s logo or its products within Match Me does not constitute a guarantee by the company of the quality of those products or services.

Article (176) Prizes

Match Me manages and displays prizes and vouchers in accordance with its approved system.

The company does not guarantee that a particular prize will remain available indefinitely.

A prize may be subject to:

• an expiry date.
• A limited quantity.
• Terms of use.
• Specified exchange location.
• Restrictions announced in advance.

The provisions of the section on prizes and vouchers apply to all such cases.

Article (177) Technical faults

The Company does not guarantee that the app will operate without interruption or errors at all times.

The service may be affected by:

• maintenance work.
• System updates.
• Server failures.
• Internet issues.
• Service provider issues.
• Operating system updates.
• App store glitches.
• Cyberattacks.
• circumstances beyond the company’s reasonable control.

The Company shall endeavour to rectify faults falling within its control within a reasonable period, depending on the nature of the problem.

Article (178) Accuracy of Information

The Company endeavours to maintain the accuracy of the information it provides itself.

However, some information on the platform may be provided by:

• users.
• Trainers.
• Pitch.
• Sponsors.
• Other service providers.

The Company does not guarantee the accuracy of all information provided by these parties, whilst reserving the right to correct or remove any inaccurate information upon discovery.

Article (179) External Services and Links

Match Me may contain links, services or content belonging to third parties.

The Company accepts no responsibility for the content, practices, products or independent services of such parties, except to the extent required by law.

Article (180) The Internet and Devices

The user is responsible for:

• providing an internet connection.
• Data costs.
• Device compatibility.
• Operating system updates.
• Device protection.
• Safeguard your login details.

The company does not guarantee that all features will work on all devices or older operating systems.

Article (181) Loss of Data

The Company takes reasonable measures to safeguard data; however, data loss or corruption may occur as a result of technical or security circumstances, or circumstances beyond reasonable control.

The Company shall not be liable for data loss except to the extent that such loss arises from a breach for which it is liable under the law.

Article (182) No Guarantee of Commercial or Sporting Results

The Company does not guarantee to any user, coach, stadium or sponsor:

• Victory in a match.
• Winning a specific prize.
• Improving one’s sporting ability.
• Recruit a specific number of players.
• Acquire a specific number of customers.
• Achieve a specific number of bookings.
• Generate sales.
• Generating profit.
• Achieving a specific marketing reach.

Article (183) Decisions based on information from the app

The user bears responsibility for their personal decisions based on the information available within the app.

The general content within Match Me should not be regarded as a substitute for specialist medical, legal, financial or professional advice where such advice is required.

Article (184) Events and Activities

Match Me may organise or co-organise certain events and competitions.

In such cases, the liabilities of the Company and other parties shall be determined in accordance with the terms and conditions of the event, the organising agreements and applicable laws.

The mere announcement of an event within the app does not mean that Match Me is the legal organiser of that event if it is organised by a third party.

Article (185) Conduct of Third Parties

The Company shall not be liable for independent acts carried out by a player, coach, stadium, sponsor or any third party outside the Company’s control, whilst the user retains their legal rights against the liable party.

Article (186) Indirect Damages

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental or consequential losses that are not a direct and foreseeable result of a breach by the Company, including loss of business opportunities or anticipated profits, where the law permits the exclusion of such liability.

Article (187) Limits on Financial Liability

If the Company is found to be legally liable for a claim relating to the use of a paid service, any limit of liability provided for by law or in the relevant specific terms of service may apply.

This provision shall not be construed as limiting any liability that may not lawfully be limited or excluded.

Article (188) Cases Not Covered by the Exemption

This Agreement does not contain any exemption or limitation of the Company’s liability where the law prohibits such an exemption or limitation.

No provision shall be construed as depriving the consumer of any mandatory rights granted to them by law.

Article (189) User’s Liability for Their Actions

The user shall be liable for any damage caused as a result of:

• a breach of this Agreement.
• unlawful use of the application.
• Infringement of the rights of others.
• Providing false information.
• Cheating.
• Fraud.
• Misuse of prizes.
• Deliberate damage to the platform.
• System hacking.
• Publishing content that contravenes the law.

Article (190) Indemnification by the User

To the extent permitted by law, the user shall indemnify the Company, its directors, employees and representatives against any claims, losses and reasonable expenses arising directly from any unlawful act committed by the user, or from any material breach of this Agreement or infringement of the rights of a third party.

This obligation shall not apply to any loss for which the Company itself is legally liable.

Article (191) Third-Party Claims

If the User’s conduct gives rise to a legal claim by a third party against Match Me, the User shall cooperate reasonably in providing information relating to the incident, whilst taking into account their legal rights.

The Company reserves the right to conduct its own legal defence.

Article (192) No Liability for External Agreements

If the user enters into an agreement with a player, coach, stadium or sponsor outside the official systems provided by Match Me, the Company shall not be a party to that agreement and shall not be liable for any obligations arising therefrom, unless the Company expressly agrees otherwise in writing.

Article (193) Transactions Outside the App

Match Me shall not be liable for any sums, agreements or services arranged independently outside the app between users and third parties.

The parties concerned shall be responsible for proving and carrying out such transactions.

Article (194) Safety of Meetings

As Match Me may lead to meetings between people who have not previously met, users must take reasonable personal precautions when meeting other users.

Any behaviour that threatens safety or breaches the law must be reported to the relevant authorities where necessary and to the Company via the available reporting channels.

Article (195) Personal Disputes

Match Me shall not be held liable for personal disputes arising between users outside the scope of the services operated by the Company.

The Company may, however, take action within the platform if the dispute involves a breach of the Terms of Use or a threat to users’ safety.

Article (196) Non-waiver of Statutory Rights

Use of the application or acceptance of this Agreement does not constitute a waiver by the user of any rights which they are not legally permitted to waive.

Similarly, the Company’s temporary failure to exercise any right does not constitute a waiver of that right.

Article (197) Force Majeure

The Company shall not be liable for any delay or failure to perform any obligation if this is caused by an event beyond its reasonable control, to the extent permitted by law.

Article (198) Cases of Force Majeure

Cases of force majeure may include, depending on the circumstances and the applicable law:

• natural disasters.
• Fires.
• Floods.
• Earthquakes.
• Epidemics.
• Wars.
• Civil unrest.
• Government decisions.
• Closure of establishments by official order.
• Widespread disruption to communications.
• Significant power cuts.
• Disruption to external technical infrastructure.
• Large-scale cyber-attacks that cannot reasonably be prevented.
• Any other exceptional event beyond the Company’s reasonable control.

Article (199) Procedures during force majeure

During such circumstances, the Company may:

• suspend services.
• Postpone tournaments.
• Rescheduling.
• Cancellation of events.
• Suspending certain features.
• Taking the necessary measures to protect users and the platform.

The company will endeavour to restore services as soon as reasonably practicable.

Article (200) Payments and Existing Rights

Force majeure does not automatically result in the forfeiture of the user’s financial rights protected by law.

Any amounts paid or services provided that have been affected by such circumstances shall be dealt with in accordance with the nature of the service, the applicable policy and relevant laws.

Article (201) Term of the Agreement

This Agreement commences on the date the User accepts it, creates an account or begins using the Services, as applicable, and remains in force for as long as the User uses the Match Me app, unless terminated in accordance with these Terms or the law.

Article (202) The User’s Right to Cease Use

The User may cease using Match Me at any time and may request the deletion of their account in accordance with the procedures set out within the app and the Privacy Policy.

Deleting the account does not release the user from any obligations, amounts due or liabilities that arose validly prior to the date of deletion.

Article (203) Account Suspension

The Company may suspend the account in whole or in part if it has reasonable grounds to believe that there is:

• a breach of this Agreement.
• Fraudulent activity.
• Cheating or manipulation.
• A threat to user safety.
• Misuse of prizes.
• Suspicious financial activity.
• Attempted hacking.
• Impersonation.
• Serious legal complaint.
• Threat to the app’s security.
• The need to comply with an order issued by a competent authority.

The suspension may continue for as long as is necessary to investigate the incident.

Article (204) Precautionary Suspension

The Company may temporarily suspend an account whilst investigating a suspected breach where the continued existence of the account would pose a reasonable risk to the platform, users or partners.

A precautionary suspension does not necessarily imply that the breach has been proven.

Article (205) Termination of the Account by the Company

The Company may permanently terminate a user’s account in serious or repeated cases, including:

• Fraud.
• Forgery.
• Repeated cheating.
• Deliberate manipulation of results.
• Misuse of prizes.
• Hacking or attempting to hack the app.
• Seriously threatening users.
• Harassment.
• Impersonation.
• Unlawful use of the platform.
• Repeated violations following a warning, where such a warning is appropriate.
• Any serious breach of the law or of this Agreement.

Article (206) Consequences of Account Termination

Upon termination of the account, the user’s access to the following may be suspended:

• the account.
• their profile.
• Matches.
• Tournaments.
• Challenges.
• Prizes that are completely undeserved.
• Paid services.
• Any other features associated with the account.

Rights and obligations arising prior to termination shall remain in force to the extent required by their nature and by law.

Article (207) Prizes upon Account Suspension

If an account is suspended due to suspected fraud or deception, the use of prizes may be temporarily suspended pending the outcome of the investigation.

If it is established that the reward was obtained lawfully, it shall be treated in accordance with its original terms and conditions.

However, if it is established that the user obtained it through fraud or deception, it may be cancelled in accordance with this Agreement.

Article (208) Re-registration following a ban

A user who has been permanently banned may not create a new account for the purpose of circumventing the ban without the Company’s consent.

The Company may close the new account if it is established that it was created to circumvent the ban.

Article (209) Appeal or Objection

The Company may provide a mechanism for users to object to certain decisions to suspend or terminate an account.

Additional information or evidence may be requested before the decision is reviewed.

The Company’s internal decision does not prevent the user from exercising any rights granted to them by law.

Article (210) Development of the Application

The Company may continuously develop Match Me and add, amend or remove features to improve the service or to meet operational, technical or legal requirements.

Article (211) Addition of New Sports

The Company may expand Match Me to include sports and activities other than padel, including, for example:

• tennis.
• Football.
• Basketball.
• Racket sports.
• Individual and team sports.
• Any other sporting activity permitted by the Company.

These terms and conditions shall apply to new services as appropriate, unless the Company issues specific terms and conditions for them.

Article (212) Addition of Future Services

New services may be added, such as:

• new types of membership.
• Loyalty programmes.
• Rankings and tiers.
• Training services.
• Bookings.
• Events.
• Shops or products.
• Social features.
• Performance analysis services.
• Smart technologies or features based on artificial intelligence.

Some of these services may be subject to additional terms and conditions prior to use.

Article (213) App Updates

Some services may require you to download a recent version of Match Me.

Certain features may cease to function in older versions for reasons relating to security, compatibility or technical development.

Article (214) Discontinuation of a Specific Service

The Company may suspend a specific feature or service, either temporarily or permanently, for operational, technical, commercial or legal reasons.

Where such a suspension materially affects an existing paid service, the user’s rights shall be dealt with in accordance with the law and the relevant terms of service.

Article (215) Amendment of the Terms and Conditions

The Company may amend these Terms from time to time to keep pace with:

• developments to the application.
• the addition of services.
• Changing the business model.
• Legal changes.
• Regulatory requirements.
• Security requirements.
• Anti-fraud measures.

Article (216) Notification of Material Amendments

If an amendment is material and significantly affects the user’s rights or obligations, the company shall take appropriate measures to notify the user before or upon the amendment coming into effect, in accordance with the requirements of the law.

Notification may be provided via:

• the app.
• email.
• Electronic notification.
• Website.
• Any means of communication registered with the company.

Article (217) Acceptance of Amended Terms

Continued use of the service after the amended terms come into effect shall constitute acceptance of them in cases where the law so permits.

However, where the law requires new express consent to a specific amendment, the Company will not rely on continued use alone in lieu of such consent.

Article (218) Reorganisation

The Company may reorganise its business, change its legal form or establish a new company to manage Match Me, whilst preserving existing rights and obligations in accordance with the law.

Article (219) Sale or Transfer of the Business

In the event of the sale of Match Me, a merger of the company, or the transfer of the business or a substantial part of its assets to another party, the rights, obligations and data associated with the service may be transferred to the acquiring party or legal successor, in accordance with applicable laws and the Privacy Policy.

Article (220) Data Protection upon Transfer of Ownership

Any transfer of personal data resulting from a merger, acquisition or reorganisation must be carried out in accordance with applicable laws, with the necessary measures taken to notify users where required.

Article (221) Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Kuwait, without prejudice to any mandatory consumer protection rules or any other applicable laws that cannot be waived by agreement.

Article (222) Amicable Settlement

In the event of a dispute arising in connection with the use of Match Me, the user is encouraged to contact the Company first through the authorised support channels, and the Company shall endeavour to address the complaint and settle the dispute amicably wherever possible.

Article (223) No Restriction on the Right to Complain

Attempting to reach an amicable settlement shall not prevent the user from lodging a complaint with any competent government or regulatory authority or from exercising any right guaranteed to them by law.

Article (224) Jurisdiction

Subject to the mandatory rules on jurisdiction, the courts of the State of Kuwait shall have jurisdiction to hear disputes arising from this Agreement or relating to the use of Match Me’s services; this clause shall not be construed as depriving the consumer of any mandatory jurisdiction or protection provided for by law.

Article (225) Entire Agreement

These Terms, together with the Privacy Policy and any specific terms relating to the services or offers to which the user agrees, constitute the agreement governing the use of Match Me.